How we work
Our principles, practices and the people behind IndyPay — the culture that shapes how we build for millions of businesses.
Our principles
We start with the customer's problem, not our product. Every feature has to earn its place by making a real business's life easier. We move fast, but never at the cost of trust — when you handle people's money, reliability and security are non-negotiable.
We default to transparency, internally and with customers. We'd rather have a hard, honest conversation than a comfortable, vague one. And we believe small teams with clear ownership ship better products than big teams with diffuse responsibility.
How we operate
We keep teams small and autonomous, give them real ownership, and judge work by impact rather than effort. We write things down, make decisions in the open, and treat feedback as a gift rather than a threat.
Customer-obsessed
We start from the business's problem and work backwards.
Ownership
Small teams, clear responsibility, real accountability.
Trust & reliability
We handle money — we earn trust every single day.
Honest by default
Direct, transparent communication, even when it's hard.